Company terms and conditions Mooris.ch AG

This is a translation of the German version. The German version is legally binding.

The following regulations about the conclusion of the contract apply to orders with Mooris. The Imprint and the Privacy Policy are part of the terms and conditions.

Order

Offers are valid only for registered members with login (email address) or app download.

In case of contract conclusion, a contract 'purchase offer' is concluded with MOORIS.ch AG, Schweighofstrasse 409, 8055 Zürich (Handelsregisteramt Zürich, CH-020.3.038.098-3). Contact details: [email protected] / +41 43 311 02 02.

A purchase offer is made by the successful completion of the following procedure 'Order process'. The seller can accept or reject the customer's purchase offer within 3 days.

Order process:

1. Logging into the internet store after registering with email address or downloading the application.
2. Selecting the desired product by clicking the buttons 'BUY'.
3. Confirming the purchase of the product by clicking on the buttons 'Proceed to checkout'.
4. No further rabates can be applied to already discounted products.
4. Accept the terms and conditions by clicking.
5. Selecting the payment method
6. Entering payment data
7. The purchase is confirmed by an email from [email protected].

Payment is made via PayPal, credit card (Visa, Mastercard), Postcard (Switzerland only), Giro Pay (Germany only), Postfinance (Switzerland only), ApplePay, Google Pay, or invoice (Switzerland only and only after second order).

Prices

Prices, unless otherwise indicated, include all taxes and delivery costs to curb. For large projects, special conditions, remote delivery addresses and marked products, other conditions apply. Prices are valid only for the corresponding regions for which the website is offered: Mooris.ch for Switzerland, Mooris.de for Germany. Outside these regions, additional delivery, customs costs or taxes may apply.

Coupons

Vouchers are issued digitally. Conversion to cash is excluded. Purchased vouchers will be deactivated after 5 years and can be reactivated by support.

We offer the same prices

We generally adhere to the manufacturer's suggested non-binding prices (MSRP). If you get a lower price from a dealer, please contact us at [email protected] and we will try to offer you the lower price.

Right of withdrawal and cancellation

There is a right of withdrawal of 14 days (or according to local law) after receipt of the goods. That is, the goods may be returned within the period after the arrival of the package to you in its original packaging, undamaged and unused. You will get the paid amount back after the arrival of the goods. You are responsible for the return transport. Please always enclose the original delivery bill if no other receipt is available.

Contact our support to apply your right of withdrawal: [email protected] / +41 43 311 02 02

If it is custom made unique items (sofas, etc) or special fashion (underwear, swimwear, etc), there is no right of withdrawal. Unless the law of the country provides otherwise. In project business or special offers, a separate right of withdrawal is agreed.

If the local law provides otherwise in a particular case, it shall apply.

Warranty (in the EU: statutory warranty / Sachmängelhaftung called)

Defective goods can be sent within the legal or in the product noted warranty period. The address is available via [email protected].

Retention of title; set-off; right of retention

(1) In the case of consumers, we shall retain title to the purchased item until full payment of the
Invoice amount. If you are an entrepreneur in the exercise of your commercial or independent professional
activity, a legal entity under public law or special fund under public law, we retain ownership of the
we shall retain title to the purchased goods until all outstanding claims arising from the business relationship with the
business relationship with the customer. The corresponding security rights are transferable to third parties.

(2) You shall only have the right to set-off if your counterclaims have been legally established or are
are undisputed or recognized by us. In addition, you have a right of retention only if and
far as your counterclaim is based on the same contractual relationship.

(3) If the customer is in default with any payment obligations towards us, all existing
all existing claims immediately due.

If the local law (Mooris.ch Switzerland, Mooris.de Germany) provides otherwise in a particular case, it shall apply.

Arbitration Board

We do not participate in dispute resolution proceedings before a consumer arbitration board.

Delivery

Before signing the delivery bill, check the packaging of the delivered furniture for transport damage. If the goods were delivered incomplete or defective, the customer must contact Mooris.ch AG in writing at [email protected] within 24h. The addition "goods accepted with reservation" must be noted on the delivery bill. A photo of the defective goods or the battered packaging will help us to claim compensation.

Delivery times are indicated on the product page. In individual cases, there may be delays. After 30 days delay, you can withdraw from the sale. Mooris delivers only in well accessible areas in Switzerland and Germany. Well accessible means areas that can be reached directly with the delivery method indicated. Stairlift, special transports etc. will be charged.

For assembly and floor delivery, it is the customer's responsibility to ensure that the purchased product fits the place of use, access to the room / place is guaranteed and assembly can be carried out. In case of uncertainty or questions, please contact our support.

The content and services on this website are intended exclusively for personal and non-commercial use by natural persons. The use of this website by automated systems, bots, AI-based tools or software for the purpose of collecting, downloading, extracting, analysing or crawling content or data from this website without the prior written consent of the website operator is expressly prohibited. This includes, without limitation, all forms of automated collection of prices, product information, text or images and any other data extraction or indexing.

Prohibition of use by automated systems

Any attempts to circumvent the security measures of the website, to disrupt the proper operation of the website or to use the information and services provided on the website in an unauthorised manner may result in civil or criminal prosecution. The website operator reserves the right to block access from certain IP addresses or user accounts that have been identified as the source of unauthorised activities without prior notice.

In the event of a violation of the prohibition of use of this website by automated systems, bots, AI-based tools or software without the prior written consent of the website operator, the violator undertakes to pay a contractual penalty to the website operator. The amount of the contractual penalty is set at CHF 10,000 per day.

The assertion of a higher claim for damages if the actual damage incurred exceeds the amount of the contractual penalty remains unaffected by this. The payment of a contractual penalty does not release the offender from the obligation to fully compensate the damage caused by the offence and does not exclude further civil or criminal measures.

This contractual penalty serves as a deterrent and is intended to ensure compliance with the terms of use of this website. It does not constitute a waiver by the website operator of any other rights or remedies available to it at law or under these Terms of Use.

In principle, the Swiss law applies. The place of jurisdiction is Zurich.